D6 Games

Shipping, Delivery, Return & Refund Policy, and Terms
& Conditions

Welcome to D6 Games. By accessing our website and placing an order, you agree to the policies and terms outlined below.

SHIPPING & DELIVERY POLICY

Order Processing

• Orders are processed within one (1) to three (3) business days after payment confirmation.
• Orders placed on weekends and holidays will be processed on the next business day.
• Processing times may be extended during product launches, sales events, pre-orders, and high-volume periods.

Shipping

We currently ship within the Philippines through accredited courier partners.

Shipping fees are calculated during checkout based on:

• Delivery location
• Package weight and dimensions
• Courier selected

Once an order has been dispatched, customers will receive tracking information through email, SMS, or other available communication channels.

Delivery times are estimates only and may be affected by courier delays, weather conditions, public holidays, or other events beyond our control.

Order Fulfillment

To protect collectible products during transit, orders may be packed using:

• Penny sleeves
• Toploaders or semi-rigid holders
• Team bags
• Bubble wrap
• Cardboard reinforcement
• Bubble mailers
• Corrugated shipping boxes

Sealed products are shipped unopened unless specifically stated otherwise.

General Policy

Due to the collectible and market-sensitive nature of trading card products, all sales are generally considered final.

Returns and refunds will only be considered under the following circumstances:

• Incorrect item received
• Missing item(s) from the order
• Product received is significantly different from the listing description
• Product arrived damaged due to shipping or packaging issues
• Verified manufacturing defects on sealed products

Return Request Period

Customers must notify D6 Games within three (3) calendar days from the date of delivery.

Requests submitted beyond this period may not be eligible for return, replacement, or refund.

Return Requirements

To qualify for a return:

• The item must remain in its original condition.
• Original packaging must be retained.
• The item must not be altered, damaged, or tampered with.
• Proof of purchase must be provided.
• Photos and videos may be required for verification.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened booster packs
• Opened collector boosters
• Opened Commander decks
• Opened sealed products
• Mystery products
• Gift cards
• Clearance or discounted items
• Products damaged due to customer mishandling
• Orders placed by mistake or due to buyer's remorse

Refund Processing

If a refund request is approved:

• Refunds will be issued through the original payment method whenever possible.
• Processing times may take five (5) to ten (10) business days depending on the payment provider.
• Shipping fees are non-refundable unless the error was caused by D6 Games.

Where available, a replacement item may be offered instead of a refund.

Product Authenticity

D6 Games Online guarantees that all products sold are genuine and sourced from legitimate distributors, suppliers, collectors, or authorized channels.

Card Condition

Single cards are sold according to commonly accepted collectible card grading standards, including but not limited to:

• Near Mint (NM)
• Lightly Played (LP)
• Moderately Played (MP)
• Heavily Played (HP)

Condition assessments are subjective and made in good faith.

Minor printing defects, centering issues, factory imperfections, or packaging wear may not qualify as defects.

Pricing

Prices are subject to change without prior notice due to:

• Market fluctuations
• Exchange rate movements
• Product availability
• Supplier pricing changes

D6 Games reserves the right to correct pricing errors at any time.

Order Acceptance

We reserve the right to:

• Refuse or cancel any order
• Limit order quantities
• Decline transactions suspected of fraud
• Cancel orders resulting from pricing or inventory errors

Any cancelled order will receive a refund if payment has already been collected.

Pre-Orders

Pre-order products are subject to manufacturer allocations and release schedules.

Estimated release dates are subject to change without notice.

In the event of supplier allocation shortages, orders may be fulfilled on a first-paid, first-served basis.

Limitation of Liability

D6 Games Online shall not be liable for:

• Courier delays
• Lost shipments caused by courier negligence
• Force majeure events
• Indirect or consequential damages
• Market value fluctuations of collectible products

Maximum liability shall be limited to the purchase price paid for the affected item.

Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information
• Reviewing order details before payment
• Monitoring shipment tracking updates
• Receiving packages at the delivery address provided

Additional shipping costs resulting from incorrect information provided by the customer shall be the customer's responsibility.

Intellectual Property

All website content, logos, graphics, photographs, product descriptions, and branding remain the property of D6 Games and may not be reproduced without written permission.

Policy Updates

D6 Games reserves the right to modify these policies and terms at any time without prior notice. Updates become effective immediately upon publication on the website.

For inquiries regarding orders, shipping, returns, or refunds,
please contact:

D6 Games Online

Mobile Number: 0920-965-1443

Please include your:

• Order Number
• Full Name
• ContactInformation
• Description of Concern
• Supporting Photos or Videos
  (if applicable)

We aim to respond within one (1) to two (2) business days.